Wednesday, January 23, 2008

True Life: I Worked At McDonalds



The unemployment rate is on the rise everyday. As more individuals are laid off, many barely making ends meet as it is, where can they honestly turn these days? People will practically do anything to make life affordable and provide for their families. High school and college students require money for paying rent, car insurance, phone bills and tuition, among other things. Not everyone can land their dream job, especially when they don’t yet carry the credentials nor have the connections to do so. With our current economic situation, you take what you can get and suck it up.

Is it really that painful, working at a fast food restaurant such as McDonald’s? It’s rather simple, and can be a great opportunity for individuals seeking to expand their leadership and business skills. Many who work there long term end up becom- ing managers or can go on to create their personally owned enterprise of McDonald’s establishments. Is there money in that? Of course; most store owners have made decent lives for themselves and are very respected within their communities. With any major company there is always a chance to advance; that is, if you have the commitment and willpower to stay on track.

Sadly, the “stereotypical” McDonald’s worker is seen as lazy, unintelligent and incapable of advanced skills. This couldn’t be more untrue; in fact, these are the people who deal with more hardship and inconsistency in their lives then people who can completely bypass a fast food job in general.

McDonald’s can be demanding in more ways than one. Take socialization for example: since the key objective is “Fast, friendly service with a smile,” the public has a high expectation for their quick, cheap meal. With most on the run, they expect instant gratiication; if this is not met, most grow very impatient and can be rude. Once the employee puts on that uniform, they become a commoner. This doesn’t always give them the respect they deserve as a person. Employees deal with the crabby, insulting people who just don’t understand how much it can suck for them, the workers who have to grin and bare the customers’ needs and remarks. This applies to any customer service job, whether you’re a waiter, a supermarket cashier, and even a hairdresser! If someone is dissatisied, employees have to give them what they want. The customer is always right, correct?

During my short few-week stint at McDonald’s over winter break, I was subjected to the annual SOR, which is when a McDonald’s representative comes in to do an inspec- tion. Everything must be perfect because the store is graded on cleanliness, quality and performance. Prior to the visit, each of us individually had extra cleaning jobs and duties to be prepared for the visit; I even had to be ready for answers to questions such as, “What was the target rate of customers during lunch hour?” Seems ridiculous to most, but it is very important and crucial to the business. It was taken very seriously by most, as even the store owner was present, and our general manager was obviously nervous and eager to please. Hard work paid off in the end, as all of our scores were in the mid 90s. My co-workers and I were showered with praise, and then work continued in the same format it had always been in.

In retrospect, I have saved up a decent amount of cash for my next semester at college. If it will help me financially, why should I be embarrassed about having worked there? We’ve all had jobs that we’ve been embarrassed to tell our friends about, but why should we care what they think? And more importantly, if they would make fun of you, are they really worth keeping around? Even if you’re working a job that you know isn’t the greatest, it will shape you into a stronger individual that is more akin to understanding the ups and downs in life. For those who don’t experience it, well, they’ll just continue to be ignorant; but let’s be hopeful that won’t become a true statement. As the father in Calvin and Hobbes always tells young Calvin after doing jobs he despises, they just simply “build character.”

No comments: